Customer Service Executive

Join Our Growing Team!

‍Position: Customer Service Executive

Location: Phnom Penh, Cambodia

Type: Full-time

‍Start Date: Immediate

About Company:

A large international company in e-commerce is looking to expand its Cambodian operations. This company specializes in e-commerce parcel solutions for e-tailer and mail delivery services, etc.

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Position Overview:

We are recruiting a Customer Service Executive to join our commercial team on a permanent basis. The role involves directly contacting to customers, carriers, and partners—managing inquiries, feedback, complaints, and claims while maintaining CRM accuracy and strong KPI performance.

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What You’ll Do

• Support sales and manage assigned customer accounts.
• Handle inquiries, feedback, and complaints to ensure customer satisfaction.
• Coordinate with internal teams and vendors to resolve issues promptly.
• Maintain relationships with carriers and customers.
• Oversee CRM data accuracy and prepare reports.
• Monitor daily operations and KPIs; escalate issues when necessary.
• Perform other tasks as assigned.

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What We’re Looking For

• Diploma or above with 2+ years’ customer service or e-commerce logistics experience (fresh grads welcome).
• Excellent communication, interpersonal, and problem-solving skills.
• Proficient in Microsoft Office and CRM systems.
• Detail-oriented, adaptable, and able to work independently in a fast-paced environment.
• Fluent in English; a second language is an advantage.

Why Join US?

• Competitive Salary: Enjoy a performance-based salary with clear opportunities for rapid career growth.
• Meaningful Work: Contribute to a global e-commerce platform shaping the future of digital trade.
• Global Exposure: Work with an international team and gain experience across diverse markets and cultures.
• Expert Team: Collaborate with talented professionals in a supportive, knowledge-driven environment that encourages growth and innovation.

How to Apply:

Send your application with the following information:

• Attach your resume and LinkedIn profile link.
• Complete the 16 Personalities (https://www.16personalities.com/) and send the result link.
• Explain why you are the right candidate for this role.

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Note: Convergences reserves the right to change or amend the job description to suit business and operational needs. Any changes will be communicated accordingly.

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